Capture
Website, email, form or manual lead enters the system.
This is the operating idea behind a good lead system: capture once, route clearly, follow up on time and keep the outcome visible.

Source, contact details and the reason for the enquiry are captured before anything gets lost.
Website, email, form or manual lead enters the system.
Store the right details and decide where the request belongs.
Tell the right owner immediately and make responsibility clear.
Set the next action and follow-up date before the lead goes cold.
Record the outcome and learn where opportunities are being lost.
Hi, I’m Algoa.How can I help you today?